Customer Support

bookipay payments support

Online Support

Our online support team is available to help should you experience any problems with BookiPay. Send us an email or a message over a chat function and we’ll get back to you as soon as possible.

Bookipi University

We have a large collection of tutorials, support content and business tips available on Bookipi University to help you grow and improve your business.

FAQs

Bookipi is the mother company of BookiPay. BookiPay is a product in the Bookipi Suite. Other products in the Bookipi Suite include Bookipi Invoice, Bookipi Expense and PayRoller.

BookiPay is completely free to sign up to! However, you are charged merchant fees when you make a transaction.

Visa, Mastercard: 1.95% + $0.30
AMEX, International: 2.9% + $0.30

Bookipi has partnered with FatZebra, a payments platform, that lets you accept card payments from your invoices. You just need to set up your account and your customers will get a payment link on their invoices.

  1. To get started, click on “Business Settings”
  2. Turn on BookiPay (you can also do this directly from the invoice)
  3. Once you enable BookiPay you will be prompted to start the signup process

Fatzebra is a PCI DSS Tier 1 certified service provider which means that they have passed a yearly audit from a qualified security assessor (QSA) by the PCI Consulting Australia.

Bookipi is also ISO27001 certified by approved information security auditors, Compass Assurance.

Currently, BookiPay is available in Australia but it is scheduled to be released in the US in the coming months.

Put a request through [email protected] or on the support chat bubble in the app and specify “updating BookiPay details” with the information that needs to be updated. Once the update has been completed you will receive a confirmation email

The first payout for BookiPay for new users is a 7-day settlement. For regular users, settlement for payments is 3 days.

It takes a couple of hours for your business to be verified by FatZebra. During this time you will not be able to receive payments via BookiPay. Once it is complete you will receive an email and then you can begin requesting payments via BookiPay.

If it has been over 7 days since your invoice has been recorded as paid and you have not received the funds, send an email to [email protected] and we will investigate the delay. 

Once the payment has been made, the invoice will have “paid” indicated on the invoice and auto-archived into the paid folder. You can also see the payment status on your payments dashboard.

There is no minimum value for transactions and minimum invoice value is 1 cent after rounding.

If you use a scanner, this may affect the quality of the photo and cause your licence to be rejected. Please take a photo of your licence using your phone camera or web camera. If you uploaded a photo and you are still experiencing issues, please email us at [email protected]

 

Don't chase up for your payments

Join our waitlist for early access and discount for the upcoming BookiPay launch!